immoQ NV is the data controller for personal data processed through this platform. Contact: privacy@immoq.app.
What we collect
- Account data: name, email, phone (optional), avatar.
- Rental CV data you choose to add (income, employment, references, pets, etc.).
- Property listings, applications, favorites, messages.
- Identity verification results (via itsme® or equivalent).
- Usage data, device information, IP address, and cookies (see below).
Why we use it
- To operate the platform and provide the services you request.
- To match tenants with properties and rank applications with AI.
- To send transactional notifications and required legal notices.
- To detect fraud and abuse.
- To comply with our legal obligations.
Legal bases (GDPR)
Contract performance, legitimate interests (improving the service, fraud prevention), consent (marketing, non-essential cookies), and legal obligations.
Who we share it with
- Hosting and infrastructure providers.
- Paddle.com (payment provider and Merchant of Record).
- Identity verification partners (itsme®).
- AI processing providers used to power search, matching and assistance.
- Public authorities where legally required.
International transfers
Where data leaves the EEA we rely on standard contractual clauses and appropriate safeguards.
Retention
We keep data for as long as your account is active and for a limited period afterwards for legal, accounting and security reasons.
Your rights
You can access, correct, delete, restrict or port your data, object to processing, and withdraw consent. You can also lodge a complaint with the Belgian Data Protection Authority. Manage rights from your account settings.
Security
We use encryption in transit and at rest, access controls, and regular security reviews.
Last updated: July 2026 · Version 1.0