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It organizes factual dossier details such as income evidence, document completeness and references. It never ranks applicants, uses protected traits, or makes the rental decision.

You connect your bank account once via Stripe Connect Express under Host settings → Payouts. Guests and tenants pay inside immoQ; the platform commission is deducted automatically as an application fee and the remainder lands on your Stripe balance. Stripe pays out on a rolling schedule (usually within 2–7 days of a completed stay or rent payment) and every transaction shows up in your financial report.

Smart Pricing starts from your base rate and applies weekend, seasonality, lead-time and occupancy multipliers. You keep full control: set a floor and ceiling price, or switch it off per listing at any time.

immoQ brings the applicant-supplied facts and document status into one review view. Missing information stays visible and neutral; a person decides whom to contact, shortlist or select.

Open Portal → Tickets, describe the issue and upload photo proof; the host is notified instantly and urgent tickets trigger a high-priority alert. For stays, the deposit is a pre-authorisation on the card: the host has a 7-day claim window after checkout to submit a substantiated claim with photos, otherwise the hold is released automatically. For long-term rentals the rental guarantee is tracked in the deposit tracker with a full audit trail.

Once a booking is confirmed, immoQ issues a time-bound PIN that is valid from check-in to checkout only. You find it in your booking under Digital key; it expires automatically, so nothing has to be handed over in person.

All shared files live in Portal → Documents. Stays show guides and house rules; long-term rentals show the lease, EPC certificate, inspection reports and invoices. Access is scoped to your unit only.

Every application has a visible status timeline. The moment a landlord views, shortlists, accepts or declines your application you get an instant notification in your inbox and on your phone. Landlords get gentle nudges when applications sit unanswered, so you always know where you stand instead of waiting in the dark.

Starter hosts pay a 5% platform fee per booking; Pro and Agency plans pay 3%. There are no listing fees. Add-on sales carry the same tier-based commission, and AI credit packs are billed separately from your subscription.

Every payment generates an invoice or receipt with a commission breakdown, emailed to you and stored under Billing and in your financial reports, ready for your accountant or tax filing.

Every table is protected by row-level security, so you can only ever read rows tied to your own account, unit or contract. Data is encrypted in transit and at rest, sensitive documents are served through short-lived signed links, and admin actions are audit-logged.

immoQ provides purpose-specific consent controls and account export or deletion tools under Settings → Privacy. External legal review remains pending.

Your Rental CV only contains data you explicitly approve, and documents are shared with a landlord only after you accept an application. Protected attributes (origin, gender, age, family status, health) are never collected. Every table is protected by row-level security, sensitive files are served via short-lived signed links, and you can export or delete everything under Settings → Privacy.

Yes. One account covers both: stays and long-term listings share the same inbox, calendar, maintenance board, document vault and payout stream. You switch context per listing, and financial reports aggregate everything so you always see one combined picture.