How can we help you?

The Rental CV only scores objective, verifiable data: income-to-rent ratio, completeness of documents, references and payment history. Protected attributes such as origin, gender, age, family status or health are never collected nor used as a signal. Every match score is logged with the exact criteria used, so you can document a legally defensible, bias-free selection at any moment.

You connect your bank account once via Stripe Connect Express under Host settings → Payouts. Guests and tenants pay inside immoQ; the platform commission is deducted automatically as an application fee and the remainder lands on your Stripe balance. Stripe pays out on a rolling schedule (usually within 2–7 days of a completed stay or rent payment) and every transaction shows up in your financial report.

Smart Pricing starts from your base rate and applies weekend, seasonality, lead-time and occupancy multipliers. You keep full control: set a floor and ceiling price, or switch it off per listing at any time.

Open Portal → Tickets, describe the issue and upload photo proof; the host is notified instantly and urgent tickets trigger a high-priority alert. For stays, the deposit is a pre-authorisation on the card: the host has a 7-day claim window after checkout to submit a substantiated claim with photos, otherwise the hold is released automatically. For long-term rentals the rental guarantee is tracked in the deposit tracker with a full audit trail.

Once a booking is confirmed, immoQ issues a time-bound PIN that is valid from check-in to checkout only. You find it in your booking under Digital key; it expires automatically, so nothing has to be handed over in person.

All shared files live in Portal → Documents. Stays show guides and house rules; long-term rentals show the lease, EPC certificate, inspection reports and invoices. Access is scoped to your unit only.

Starter hosts pay a 5% platform fee per booking; Pro and Agency plans pay 3%. There are no listing fees. Add-on sales carry the same tier-based commission, and AI credit packs are billed separately from your subscription.

Every payment generates an invoice or receipt with a commission breakdown, emailed to you and stored under Billing and in your financial reports, ready for your accountant or tax filing.

Every table is protected by row-level security, so you can only ever read rows tied to your own account, unit or contract. Data is encrypted in transit and at rest, sensitive documents are served through short-lived signed links, and admin actions are audit-logged.

Yes. We process data on EU infrastructure, ask for explicit consent per purpose, and you can export or delete your account data from Settings → Privacy at any time.

Yes. One account covers both: stays and long-term listings share the same inbox, calendar, maintenance board, document vault and payout stream. You switch context per listing, and financial reports aggregate everything so you always see one combined picture.